Can't read the disc is a common problem of the player, and this problem can be solved after analysis and troubleshooting. See the steps below for details.
Step 1: Dust on the lens can easily make the disc unreadable. Please wipe the bald head gently with a cotton swab .
Step 2: If the motion doesn't reset, this is one of the most common reasons why the disc won't read. Please press the movement left and right two or more times to ensure the movement is smooth. Check whether there are any foreign objects in the card slot that are obstructing the movement of the movement.
If you still can't solve the problem, there may be a problem with the DVD player's software or hardware. Please email customer service to find a solution. Add the DVD player order number.